You are visiting a website that is part of the online network of Ultimate Carpet Clean that is engaged in Dance for Children activities. In that context, Ultimate Carpet Clean puts various online campaigns for marketing purposes. In particular, Ultimate Carpet Clean specialises in online campaigns ie; email marketing, social media, promotions and/or promotional advertising. Ultimate Carpet Clean does not on-sell information collected to any 3rd party Data companies.
Ultimate Carpet Clean is committed to protecting the privacy of your personal information. This policy explains how Ultimate Carpet Clean manages the personal information that we collect, use and disclose and how to contact us if you have any further queries about our management of your personal information. This policy does not cover personal information collected or held by Ultimate Carpet Clean or any of its related bodies corporate (as applicable) about its employees.
Ultimate Carpet Clean is bound by the Australian Privacy Principles in the Privacy Act 1988, which regulates how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them. Ultimate Carpet Clean is also required to comply with the Spam Act 2003.
What is personal information?
Personal information is any information or an opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. We generally collect and process personal data provided by you. We generally collect personal information such as individual’s name, date of birth, address, contact number, email address, details about your interests, your lifestyle preferences and your IP address, subjects about persons from whom you may like to receive communications and information and your interactions and communications with us, including your participation in surveys.
Data relating to the location from your device or derived from your IP address is transmitted to us when you use a particular service. Sensitive information is a special category of personal information. Sensitive information includes health information
and information about a person’s race, ethnic origin, political opinions, membership of political, professional or trade associations, and religious or philosophical beliefs.
How does Ultimate Carpet Clean collect and hold your personal information?
Ultimate Carpet Clean will only collect personal information about you by lawful and fair means. Ultimate Carpet Clean collects personal information in a variety of ways. It is Ultimate Carpet Clean usual practice to collect personal information directly from you (or from your authorised representative), for example,
· You contact us by telephone, via mail, e-mail or online;
· You visit our website (including when you request a quote);
· We supply any other products or services to you; or
· You enter into any trade promotions, competitions, specials or other offers with Ultimate Carpet Clean or its direct partners.
Sometimes we collect personal information about customers or potential customers from a third party or a publicly available source, or from marketing and similar lists legally acquired by us.
If you provide us with personal information about another person (such as a family member), please make sure that you tell them about this policy.
The email platform currently used by Ultimate Carpet Clean is maintained overseas by a service provider which has its principal place of business overseas. Your personal information may be stored in a secure and encrypted form overseas (e.g., in data storage and cloud computing facilities operated by us (or by third parties on Ultimate Carpet Clean’s behalf).
What kinds of personal information does Ultimate Carpet Clean collect and hold?
The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, participating provider or in some other capacity.
Any personal information that you provide via our website, or collected by a contact centre contracted on our behalf, to participate in our activities is collected and stored by Ultimate Carpet Clean.
If we are not able to collect your personal information, we may not be able to provide you with our services or do business with you or the organisation with which you are connected.
Your personal information?
We use personal information for a variety of reasons including:
· Provide services and products to our customers.
· Answer your inquiries and deliver customer service.
· Tell our members and prospective members about other products, services or promotional offers that we think may be of interest to them.
· Ensure we comply with the requirements of our participating partners.
· Maintain and improve our customer service.
· Meet our regulatory and legal obligations.
· Manage and resolve any legal or commercial complaints and issues.
· Conduct marketing research and analysis; and/or
· To provide information to third parties to enable them to give you offers and additional information.
We may also use your information for other purposes required or authorised by or under law, including purposes for which you have provided your consent. That consent may be written, verbal or implied from your conduct.
In what circumstances will Ultimate Carpet Clean disclose your personal information?
In the course of conducting our business and providing our services to you, we may disclose your personal information. In particular, your personal information may be shared between the Ultimate Carpet Clean businesses for the purposes outlined in this policy.
We may also disclose your personal information to, where appropriate:
· Our contracted service providers, including:
· information technology service providers;
· Payment systems operators and financial institutions;
· Organisations authorised by Ultimate Carpet Clean to conduct promotional, research or marketing activities;
· Law enforcement agencies or government authorities; and
· any persons acting on your behalf including those persons nominated by you, executors, trustees and legal representatives.
We may disclose your personal information to third parties for other purposes required or authorised by or under law, including purposes for which you have provided your consent. That consent may be written, verbal or implied from your
conduct. In all circumstances where your personal information is disclosed, we will take all steps reasonable to ensure that these third parties undertake to protect your privacy.
From time to time, we may contact you with information about products and services offered by Ultimate Carpet Clean and our business partners, which we think may be of interest to you. When we contact you, it may be by mail, telephone, email, SMS or social media. We will give you the opportunity to express a wish not to receive direct marketing communications. Your consent to receive direct marketing communications in the above ways will be deemed to have been given if you do not opt-out of receiving direct marketing communications from us and will remain current for an indefinite period of time unless and until you advise us otherwise. You can opt-out of receiving direct marketing at any time (see below).
If you want to know how we obtained your personal information, please contact our Privacy Officer using the details provided below and we will let you know unless it is impracticable or unreasonable to do so.
How can you opt-out of receiving direct marketing?
You can let us know at any time if you do not want the personal information, we hold about you to be used or disclosed for direct marketing purposes, or if you do not wish to be contacted in any of the above ways, by contacting us. In some circumstances, we may need to contact you to obtain additional information, verify your identity or clarify your request.
If you wish to unsubscribe from future marketing and promotional material, please email “Unsubscribe” to marketing@4LuckyDucks.com.au.
Use of Government Identifiers
Ultimate Carpet Clean will not use Australian Commonwealth government-related identifiers, such as Medicare numbers, or a driver’s license number, as its own identifier of individuals.
Data Quality and Security
We may store your information in hardcopy and/or in electronic form. We will take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
This may include a range of systems and communication security measures, as well as the secure storage of hard copy documents. In addition, access to your personal information will be restricted to those properly authorised to have access.
We rely on the personal information we hold in conducting our business. Therefore, it is very important that the information we hold is accurate, complete and up-to-date. If
you believe that your personal information is inaccurate, incomplete, out of date, and irrelevant or misleading, please contact our Privacy Officer using the details provided below and we will take reasonable steps to correct that information.
Website usage and Cookies
Our website is professionally hosted and operates in a secure environment. You should however be aware that there is always an inherent risk in transmitting your personal information via the Internet.
Cookies are pieces of information that a website downloads to your computer to record your preferences while you browse. Other technologies that may be used by Ultimate Carpet Clean include web beacons (which may operate in conjunction with cookies). The information collected through these technologies may be used by Ultimate Carpet Clean to improve and customize your experience on our website. In addition, we collect aggregated non-personally identifiable data from our website to help us maintain and improve the delivery of the Ultimate Carpet Clean online service and marketing. This aggregated information assists Ultimate Carpet Clean to improve content and website navigation. You can configure your web browser to reject and block cookies. If you decide to delete or block certain cookies, your experience on our website may be limited.
When you visit our online resources, our system may collect information about your visit for statistical purposes, including:
· server address.
· top-level domain name (for example .com, .gov, .au, .uk etc.);
· the date and time of your visit to the site.
· the pages you accessed, and documents downloaded during your visit.
· the previous site you visited.
· if you’ve visited our site before; and
· the type of browser used.
We record this information to maintain our server and improve our services. There are several methods and packages that we use to collect visitor behaviours on each of our online platforms. Like a number of commercial website operators, Ultimate Carpet Clean use tools to measure and analyse internet usage across our websites. This enables Ultimate Carpet Clean to track the number of unique browsers on our websites.
Links to third-party sites
Whilst links to third-party websites are provided on our website, we are not responsible for and do not endorse the content or practices of these third-party websites or their privacy practices.
How can you access or correct your personal information?
You can request access to the personal information we hold about you by contacting our Privacy Officer using the details provided below and we will generally provide you with access, subject to some exceptions permitted by law.
Access to personal information may be refused in a number of circumstances, such as where:
· access would pose a threat to the life, health or safety of any individual or to public health or safety;
· providing access would have an unreasonable impact on the privacy of others;
· the request is frivolous or vexatious;
· the information relates to existing or anticipated legal proceedings and would not normallybe accessible as part of those proceedings;
· access would reveal our intentions in relation to any negotiations with you in such a way as to prejudice those negotiations;
· providing access would be unlawful;
· denying access is required by law or by order or a court/tribunal;
· we have reason to suspect that unlawful, or misconduct of a serious nature, that relates to our functions or activities has been, is being or may be engaged in AND providing access would be likely to prejudice the taking of appropriate action in relation to the matter;
· providing access would be likely to prejudice enforcement related activities conducted by, or on behalf of, an enforcement body; or
· giving access would reveal evaluative information in connection with a commercially sensitive decision-making process.
If we deny or restrict access to the information you have requested, we will give you written reasons for this decision when we respond to your request. We may charge a fee to cover our costs of providing access to you and will advise you of any fee payable before we provide you with access.
How you can make a privacy complaint?
Please contact our Privacy Officer using the details provided below if you have any concerns or complaints about the manner in which we have collected or handled your personal information. We will investigate your complaint and respond to you in writing within 30 days.
If you consider your privacy concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements, you can contact the Australian Information Commissioner on 1300 363 992 or visit their website at www.oaic.gov.au.
How to contact us
If you have queries, concerns, or complaints about the manner in which your personal information has been collected or handled by Ultimate Carpet Clean.
Would like to request access to or correction of the personal information we hold about you;
Please contact our Privacy Officer: Email: firstname.lastname@example.org
Or Phone: 0434 126 004