Please contact us if you cannot find an answer to your question.

We take pride in offering professional, efficient and quality services ensuring the best possible results the first time round! Our work truly speaks for itself.

We carry insurance for our employees and for the work that we do in your home. We also guarantee customer satisfaction.

During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

Depending on the condition of the environment and fabric/material it will usually be damp for approx 3-4 hours, although leaving a fan or windows open for air circulation will help dry it quicker.

Ultimate Carpet Cleaning knows what toxic chemicals can do you to a human body and also to the environment therefore we use non hazardous pet-safe, child-friendly and eco-friendly chemicals while also achieving greatest results.

Absolutely! We offer free quotes at Ultimate Carpet Cleaning, just call us at 0434126004 and we can go from there. Or you can head to our online quote form and fill it out, just remember to attach some photos so we know what we’re dealing with. Unlike other companies, we don’t need to come to you for a quote. This is because we find it to be unnecessary pressure on our clients to purchase our service, and we can’t confidently offer this obligation free. So, we switched to an easier way and by doing this, we can offer the quotes obligation free. Once you get your quote, take the time you need to consider it and then call us whenever you’re ready to continue, and we’ll take it from there.

One of our highest priorities is to choose great staff. We do a comprehensive interviews, vetting and training procedures to make sure that our staff are all professional, dependable, discreet and trustworthy. We take this seriously, as it negatively affects our reputation if our cleaners can’t be client friendly, and we aim to be the best carpet cleaning service we can be.

This depends on a few factors, such as the type of fabric the sofa is made out of, as well as usage, exposure to sunlight, children, pets and spills or stains. If the upholstery is in commercial premises, it's more susceptible to wear, so it should be cleaned every year. If the furniture is in your home and is used sparingly, you can probably wait for every 2 years or more.

About once a year is a general estimate, but if the carpet isn’t used as often, every two years is acceptable, if you have children, pets and traffic in your home, steam cleaning should be done regularly to protect the carpet.

For a healthier environment for your staff, it’s recommended that workplace carpets and upholstery should be cleaned each 3-6 months depending on use. Often commercial spaces work with us to have maintenance programs in place to keep their furniture for longer.

This is another thing that depends on several factors. This includes the size of the area, how many services you are getting done, and how much debris and staining your carpets have. When it comes to professional carpet cleaning, we try not to quote based on time and instead quote on the job, so we can give you an estimate of the time it will take if you get a quote.

We recommend regular vacuuming at least once a week, and maybe more often if the area is in heavy traffic. Another great idea is putting floor mats over entry points that are carpeted, this will help reduce stains. One last thing is to learn how to spot-clean your carpet in the event of a spill. The most common spills are wine, tea or coffee and juice near couches, and dirt near entryways.

There are a few reasons as to why your upholstery needs to be cleaned regularly and these are our favourites. Clean air: The upholstery on couches, sofas and chairs can trap dust and bacteria that can cause allergic reactions and breathing issues. Better-looking furniture: over time through exposure to sun, stains and dust your couches can look musty and lifeless. Extends furniture life: your furniture is an investment, and to protect this investment you should clean the upholstery as often as needed.

No, it’s not a necessity that you be present for the whole cleaning. Lots of clients are happy to leave cleaning professionals unattended while they run errands. Often our clients will meet the technicians when they arrive, but sometimes in the case of commercial areas, they have a representative open the doors for us or leave a key if it’s regular cleaning. Whether you stay or not is totally up to you, and our team is fully vetted to make sure they can be trusted in your home.

If you’re getting your carpet cleaned, our cleaning technicians are likely to move light furniture themselves. But if you need heavier furniture moved such as beds or pianos or delicate items such as art and the like, it would be safer if you moved them yourself to ensure their safety before the cleaning technicians come around.

Our technicians are well-trained and know how to get stubborn stains and tough spots both before, during and after initial carpet cleaning. We can’t guarantee every single stain can be removed, as some carpets are just too damaged over time. But we can promise to do everything we can to go beyond a general cleaning and give you the cleanest carpets possible. In the case of being unable to remove a stain, our technicians will always disclose this to you and present alternative solutions.

One of the best things about using our professional carpet cleaners is the fact that we have access to the latest and tried and tested cleaning solutions and know how and when to use them. These solutions are always selected as being the safest, and as long as you wait for the carpets to be completely dry, they are entirely pet and child safe. We do recommend, however, that you keep any children or pets away from the cleaning process and the machinery to reduce the possibility of an accident.

It’s highly recommended to vacuum your carpets regularly. Although household carpets can’t get rid of all the dirt and debris in the carpet, you can prolong the time between professional cleanings. In addition, it's important to immediately clean any spills without rubbing the carpet, instead dab the carpet gently with the appropriate cleaning solutions. If you have any other questions, our carpet technicians are happy to help however they can and can even tell you where additional floor mats should be placed for better protection against foot traffic.

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